WHEN YOU CAN RETURN AN ITEM
• If for any reason you are not satisfied, you can return your items with original tags intact and in their original packaging. Applies to all except sale items, socks, face covers and inner-wear products.
• All purchases in our site have 14 days return policy from the date of receipt of your ordered goods. Please make sure that:
1. All tags are still attached
2. The product is unworn, unwashed and unaltered
3. The product is in its original packaging
ITEMS NOT ELIGIBLE FOR RETURNS
Please note that we cannot accept returns for the following reasons:
1. Products that have been scratched or soiled by the customer (including products with perfume or cigarette odors, and crushed or damaged outer boxes)
2. Products processed after ordering (products that have been hemmed, lengthened, printed, etc.)
3. When 14 days have passed after the item arrived without any special reason
4. Made-to-order product
5. Sale products / outlet products
• Only online orders purchased on our site with Home Delivery as the delivery option can be returned via this process
• To raise the return, please login to My Account.
• Our customer service team will send you retail details to return the item. Please ensure to enter one of the following letters in the return form:
A. Size too big
B. Size too small
C. Not as pictured
D. Not as described
E. Parcel damaged on arrival
F. Wrong Item sent
G. Defective item sent
H. Change of mind
• Please ensure that you include the return form together with your return parcel
• If the return form is misplaced, you can find it from the "YOUR ORDER HAS BEEN SHIPPED" email and print it out. Alternatively, please contact Customer Service for a copy of it.
• Items that do not meet the above criteria will not be refunded
1. Fill up the return form with the item(s) you wish to return, the return quantity and reason code
2. Head down to the store you collected your item(s) from with your return item(s) and hand the form over to the store. Please note that you can only return your item(s) to the store you collected your item(s) from
3. Once the store has verified the return item(s), we will process the refund to the payment method used on the original purchase and the amount will include the cost of the product paid as reflected on your invoice and any tax applied. However, refund times are not guaranteed as your bank or credit card company may require additional time to process your refund and for the refund to be reflected in your account. We therefore require you to allow us at least 21 working days in total to receive and process your returns.
We currently do not accept exchanges through our site. We only refund orders that meet our return criteria (explained above).
NO EXCHANGE OR REFUND FOR SALE ITEMS
Please note that sales items cannot be exchanged or refunded.
IF YOU RECEIVED DEFECTIVE OR WRONG PRODUCTS
A defective product is deﬁned as a product that:
(i) is unﬁt for its intended purposes due to manufacturing or design ﬂaws
(ii) has been damaged in the store prior to purchase
(iii) does not comply with advertising or labelling statements made about the product.
When you return a product to us claiming a defect, the product goes through a structured quality testing. Defects as a result of normal wear and tear, inexpert use, misuse, use contrary to our instructions, carelessness, accident, failure to comply with maintenance instructions and/or normal maintenance, use for purposes other than normal use are not covered by our guarantee obligations and are not eligible for refund, replacement or repair.